IBM SmartCloud Control Desk V7.5 Fundamentals exam is for
professionals that are in the beginning level of their career in the technology
of IBM SmartCloud, the exam provides the individuals with a lot of information
and technical related questions for this specific technology only and the
candidate attains certification after passing the exam. The number of questions
given to the students are fifty in which the students have to score sixty six
percent in the time limit of ninety minutes. The test can be taken in two
languages that are English and Japanese.
000-652: IBM SmartCloud Control Desk V7.5 Fundamentals exam
syllabus are given in exhausting details by the vendor, however here we present
the interested individuals with only important ones that are given in the
paragraphs below:
SmartCloud Control Desk
Concepts is the first section that includes the topics which are given as
Service management concepts, framework of IT Infrastructure Library (ITIL),
SmartCloud Control Desk structured and certified in alignment with ITIL
framework, understanding the customer backward management changes needed in
operations, delivering value to customers (internal) by facilitating outcomes,
ownership of the service assets and risks, specialized organizational
capabilities providing value to customers services, Service management
including specialty, strategy, design, transition, operation ,and continual
improvement, organization to be effective and productive, improve service
capabilities, processes to manage the service throughout a lifecycle.
000-652: IBM
SmartCloud Control Desk V7.5 Fundamentals exam also involves Purpose of
Incident Management process, normal service operation, minimize the adverse
impact on business operations, Main process activities such as Identification,
Logging, Categorization, Prioritization, Initial diagnosis, Escalation,
Investigation, Resolution, Closure, Primary inputs to Incident Management
process like Event Management, User,
Technical staff, Primary outputs of Incident Management process, Roles of
incident management which may include Incident Manager, Service Desk Manager, Service
Desk agent, Nth-line support, Problem Management process, resulting incidents
from happening, to eliminate recurring incidents, Problem detection, Logging,
Categorization, Prioritization, Investigation and Diagnosis, Workarounds,
Raising a known error record, Resolution, Closure, Primary inputs to Problem
Management process are recurring incidents, proactive processes such as
Capacity or Availability Management.
000-652: IBM SmartCloud Control Desk V7.5 Fundamentals exam also
provides the knowledge of General Installation and Deployment that consists of
SmartCloud Control Desk Entry Edition offering which includes the tools that
are manage licenses, including software contracts; manage assets, changes,
releases, and configuration; operate a full-featured service catalog and
service desk; and generate and manage incidents and problems, the Service
Provider offering ,SmartCloud Control Desk installed by using the SaaS model,
SmartCloud Control Desk installed by using the VM model.
000-652: IBM SmartCloud Control Desk V7.5 Fundamentals exam takes
into account the concepts that are to be studied in depth which are given as
IBM Tivoli Integration Composer (ITIC), the Maximo database tables, Deployer's
Workbench, Integration framework, Launch in context, The IBM external URL by a
SmartCloud Control Desk Launch-in-Context entry, Instant Messaging tools,
Computer Telephony Systems, Network Monitoring, Discovery Tools, ERP Systems,
Service Desk and Migration Manager. These concepts can be studied with the help
pdf files or training kits that are available.
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